Frequently Asked Questions

What vehicles can you accommodate?
We can wash all coupes, sedans, SUVs, trucks, commercials, recreational and aircraft.

Do you charge extra for oversized vehicles?
YES. We charge the ADDITIONAL FEE for oversize vehicles.

What are your business hours?
Both schedules as mobile or onsite are available seven days from 7 am to 7 pm. However, weather conditions or other situations outside of our hands may change.

What is your inclement weather policy?
We check the weather the night before our scheduled day of service. If it shows a greater than 50 % chance of rain, we will contact each scheduled wash client, and offer a re-schedule. Otherwise, we will proceed with the car wash service as scheduled.

What is your policy if there is a problem with my LINK2WASH service?
Our customer care team is available to receive any claims via written email (glenn.taylor@link2wash.com) and will promptly work with the client to find the best solution. Make-good offers and promo codes are valid for up to 30 days from the offer date.

What is your policy and process about vehicle damage?
Our customer care team is available to receive any claims via written email (glenn.taylor@link2wash.com) . At this point, they will decide if an insurance claim is required to resolve the issue.

Can Your Technicians drive manual transmission?
Yes. They are trained in all types of vehicle transmissions.

Do you have a referral program for friends?
Yes. Details are coming soon. Contact our customer care team in the meantime.

How long does my service take?
Basic service takes 45 minutes up to a couple hours depending on the vehicle conditions and size. Additional services require a little more time.

Can I book same day appointments?
If we have time in the schedule, you are welcome to schedule up until the last minute; however, we encourage you to book your appointments at least 24 hours in advance.

What if I have to cancel my appointment?
You are welcome to reschedule your appointment as many times as needed for any reason. We do not offer cancelations for refunds.

How do I get you my keys?
Each contract differs in the process for returning keys to owners. Typically, we e-mail or text the owners once cars are completed, and they retrieve them prior to closing time.

Can I request a specific technician?
We encourage a consistent, reliable relationship between our technicians and customers in order to gain trust. However, we cannot always guarantee the same attendant will be on site each day of the week.

Do you accept all Major credit cards?
We accept Visa, MasterCard and American Express.

POLICIES

CUSTOMER SATISTACTION POLICY

Our Link2wash / (L2W) promise is to leave every customer satisfied with a clean vehicle. If you are disappointed with your service in some way, we want to make it right as soon as possible. Call, text 832-212-9719 or send an email to glenn.taylor@link2wash.com within 24 hours from your original appointment, and a member of our Customer Care team will promptly work with you to find the best solution. Make-good offers and promo codes are valid for up to 30 days from the offer date.


Legal Cookies

COOKIE STATEMENT (GLOBAL)
Effective Date: July 15th 2016 We and our affiliates, third parties, and other partners use cookies and other identification technologies on our websites, mobile applications, electronic communications, advertisements, and other online services (collectively, the "Services") for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site trends, and generally understanding the online behaviors and interests of people who interact with our Services. You can read more here about the types of cookies we use, why we use them, and how you can exercise your choices.

Cookies Overview Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” So, cookies served by L2W while you are on www.link2wash.com are first party cookies. Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” So, we may allow Google to set a cookie on your browser while you visit www.link2wash.com, and that would be a third-party cookie. Cookies may also endure for different periods of time. “Session Cookies' ' only last only as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies'' meaning that they survive after your browser is closed. For example, they may recognize your device when you reopen your browser and browse the internet again.

Other Identification Technologies We call this a Cookie Statement, but the statement addresses cookies and other identification technologies we may use or permit on our Services. “Pixel tags'' (also called beacons or pixels) are small blocks of code installed on (or called by) a web page, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. “Local storage” refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). “Software Development Kits'' (also called SDKs) function like pixels and cookies but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

Your Choices You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the "Help" or “Preferences'' menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above. Removing or rejecting browser cookies does not necessarily affect third-party flash cookies which may be used by us or our partners in connection with our Services. To delete or disable flash cookies please visit this site for more information. For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org and www.youronlinechoices.eu.

Types and Purposes of Cookies The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third-party cookie providers are intended merely as illustrative not comprehensive.

Security and site integrity cookies We use these cookies to support or enable security features to help keep L2W safe and secure. For example, they enable us to remember when you are logged into a secure area of the Services and help protect your account from being accessed by anyone other than you. • L2W

Localization These help L2W provide a localized experience. For example, we may store information in a cookie that is placed on your browser or device. • L2W

Site features and Services: These provide functionality that help us deliver products and Services. For example, cookies help you log in by pre-filling fields. We may also use cookies and similar technologies to help us provide you and others with social plugins and other customized content and experiences, such as making suggestions to you and others. • L2W

  • Facebook
  • Twitter
  • Google

Analytics and research These are used to understand, improve, and research products and Services, including when you access the L2W website and related websites and apps from a computer or mobile device. For example, we may use cookies to understand how you are using site features, and segmenting audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use websites, apps, products, services and ads.

  • Google
  • MixPanel
  • Optimizely

Advertising Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them. For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices if you are in the United States, or http://youronlinechoices.eu/ if you are outside the United States.

  • L2W
  • Google
  • Facebook
  • AOL
  • Microsoft
  • Yahoo
  • Drawbridge
  • Indeed
  • Recruitics
  • RocketFuel
  • Simplyhired
  • Twitter
  • Ziprecruiter
  • Mixpanel
  • HasOffers/Tune
  • Adjust
  • AdRoll
  • Quantcast
  • Kenshoo

Contact us if you have any questions about our use of cookies, please contact us at: glenn.taylor@link2wash.com

Users Privacy Statement

Effective Date: May 9 2016
L2W collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. For residents in the United States, the Services are provided by Lavaggio Auto, LLC and this Privacy Statement applies to information collected and used by Lavaggio Auto, LLC, and this Privacy Statement applies to information collected and used by Lavaggio Auto, LLC is referred as “L2W” or “we”).

Scope and Application
This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services to request car wash services (“Users”). This Statement does not apply to information we collect from or about car washers, couriers, partner car wash companies, or any other persons who use the L2W platform under license. If you interact with the Services as both a User and a car washer, the respective privacy statements apply to your different interactions.

Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, Cars plate number, items requested (for delivery services), delivery notes, and other information you choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories: •Location Information: When you use the Services for car wash, we collect precise location data about the place from the L2W app used by the Car Washer. If you permit the L2W app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.

  • Contacts Information: If you permit the L2W app to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate social interactions through our Services and for other purposes described in this Statement or at the time of consent or collection.
  • Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, and other related transaction details. Additionally, if someone uses your promo code, we may associate your name with that person.
  • Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
  • Call and SMS Data : Our Services facilitate communications between Users and L2W T-MEMBERS. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
  • Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

Important Information About Platform Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the L2W app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the L2W app seeks before you first use the app, and your use of the app constitutes your consent. To learn about the platform-level permissions that the app seeks, please visit our new iOS Permissions page and Android Permissions page. Sometimes these permissions require more explanation than the platforms themselves provide, and the permissions we request will change over time, so we’ve created these pages to serve as authoritative and up-to-date resources for our users.

Information We Collect from Other Sources
We may also receive information from other sources and combine that with information we collect through our Services. For example:

  • If you choose to link, create, or log in to your L2W account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
  • If your employer uses one of our enterprise solutions, such as L2W for Business, we may receive information about you from your employer.
  • When you request on demand services, our L2W T-MEMBERS may provide us with a User rating after providing services to you.
  • If you also interact with our Services in another capacity, for instance as a L2W T-MEMBERS or user of other apps we provide, we may combine or associate that information with information we have collected from you in your capacity as a User or L2W T-MEMBERS.

Use of Information
We may use the information we collect about you to:

  • Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and L2W T-MEMBERS, develop safety features, authenticate users, and send product updates and administrative messages;
  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of L2W and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
We may transfer the information described in this Statement to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.
We may transfer the information described in this Statement to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Statement.
Sharing of Information
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:

Through Our Services
We may share your information:

  • With L2W T-MEMBERS to enable them to provide the Services you request. For example, we share your name, photo (if you provide one), average User rating given by L2W T-MEMBERS;
  • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public;
  • With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and • With your employer (or similar entity) and any necessary third parties engaged by us or your employer (e.g., an expense management service provider), if you participate in any of our enterprise solutions such as L2W for Business.

Other Important Sharing
We may share your information:

  • With L2W subsidiaries and affiliated entities that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;
  • With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of L2W or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
  • If we otherwise notify you and you consent to the sharing; and
  • In an aggregated and/or anonymized form which cannot reasonably be used to identify you. Social Sharing Features.
The Services may integrate with social sharing features and other related tools which let you share actions you take on our Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them. Analytics and Advertising Services Provided by Others We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to our Cookie Statement. Your Choices.

Account Information
You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us a glenn.taylor@link2wash.com Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

Access Rights
L2W will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Location Information
We request permission for our app’s collection of precise location from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, this will limit your ability to use certain features of our Services. Additionally, disabling our app’s collection of precise location from your device will not limit our ability to collect your trip location information from a L2W T-MEMBERS device nor our ability to derive approximate location from your IP address.

Contact Information
We may also seek permission for our app’s collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. The Android platform does not provide such a setting.

Promotional Communications
You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

Cookies and Advertising
Please refer to our Cookie Statement for more information about your choices around cookies and related technologies. Changes to the Statement.
We may change this Statement from time to time. If we make significant changes in the way we treat your personal information, or to the Statement, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Statement for the latest information on our privacy practices.

Contact Us
If you have any questions about this Privacy Statement, please contact us at glenn.taylor@link2wash.com or write us at Lavaggio Auto LLC Attn: 1734 Pepper Hill Ln Sugar land, Tx, 77479. US

Unsolicited Idea Submission Policy

Lavaggio Auto LLC. (“L2W”) or any of its subsidiaries or employees (“affiliates”) do not accept or consider unsolicited ideas or suggestions from you or other third parties so as to avoid any potential misunderstandings or disputes in the event that L2W’s products, services, or marketing strategies seem similar to unsolicited ideas submitted to L2W. Unsolicited ideas or suggestions include, but are not limited to, ideas for new or improved technologies, products, services, processes, materials, names, artworks, or advertisements, promotions, or other marketing plans or campaigns. As L2W respects your rights to your ideas, please do not submit any unsolicited ideas or suggestions (“submissions”) in any form to L2W or any of its affiliates. If you still choose to submit any unsolicited ideas or suggestions despite our request, regardless of what your communication regarding your submissions says, the following terms shall apply to your submissions:

You agree that:

  • Your submissions and their contents will automatically become the property of L2W, without any compensation to you;
  • L2W has no obligation to review your submissions;
  • L2W may make, use, sell, or distribute your submissions and their contents for any purpose in any way; and L2W has no obligation to keep your submissions confidential.
  • United States Terms and Conditions of Service

    Last Updated: July, 2016 These L2W for Business terms and conditions (the “Agreement”) are entered into by and between the company identified within this sign-up page (“Customer”) and Lavaggio Auto LLC, (“L2W”). Capitalized terms used herein shall have the meaning ascribed to them in this Agreement. This Agreement sets forth the terms under which a Customer may utilize Customer Billing in conjunction with the L2W Service and the associated L2W App. Customer’s use of Customer Billing is subject to this Agreement, as may be modified or updated by L2W from time to time, effective upon posting of an updated version of the Agreement at /faqs. L2W will provide Customer with a notice of any such modifications or updates via email and/or the Dashboard, and Customer is responsible for regularly reviewing the Agreement. Continued use of Customer Billing after any such modifications or updates shall constitute Customer’s consent to such changes.

    1. Definitions "Active Account” shall have the meaning set forth in Section 2.3. “Customer Billing” shall mean an enterprise billing and payment process for the L2W Service provided by L2W to the Customer hereunder for User Charges, with payment by Customer either (a) by direct charge to a Customer credit card, or (b) if L2W has approved invoicing for Customer, subject to an invoice delivered by L2W to Customer on a monthly basis. “Customer Card” shall have the meaning set forth in Section 2.1. “Customer User” shall mean an individual authorized to use Customer Billing in connection with use of the L2W Services and linked to Customer Billing via that individual’s Active Account, each as identified by Customer to L2W as set forth in this Agreement. “Dashboard” shall have the meaning set forth in Section 3.1. “End User Terms” shall mean the terms and conditions applicable to all users of the L2W Service, available at /faqs, as may be updated by L2W from time to time. “Invoice” shall have the meaning set forth in Section 4.2. “Monthly Billing” shall have the meaning set forth in Section 4.2. “Proposed User” shall have the meaning set forth in Section 2.3. “Service Fee'' shall mean the service fees applicable to User Charges and/or Customer’s use of the L2W Services, if any, as set forth on the Cover Sheet. “Term” shall have the meaning set forth in Section 5.1. “L2W App'' shall mean L2W’s mobile application or mobile website (www.link2wash.com) required for use of the L2W Service, as may be updated by L2W from time to time. “L2W Service'' shall mean L2W’s technology platform that, when used in conjunction with the L2W App, enables users to request on-demand carwash services. “User Charges'' shall mean charges incurred by Customer Users for car wash obtained through the use of the L2W Service, including any applicable tolls, foreign transaction fees, taxes, and any other fees or charges that may be due for a particular use of the L2W Service.

    2. Provision of Services
    2.1 Access to Services Upon execution of this Agreement, L2W will establish a Customer corporate account that will enable Customer to provide Customer Billing to authorized Customer Users with Active Accounts. As part of the corporate account, Customer agrees to provide and maintain during the Term a valid Customer credit card number (the “Customer Card”) that may be charged for Customer Billing as set forth herein. Using such a corporate account, Customer, at its discretion, may permit Customer Users with an Active Account to employ Customer Billing when using the L2W Service. Customer acknowledges a Customer User employing Customer Billing will be incurring User Charges to the account of Customer, and not to the Customer User’s personal account or credit card, and Customer agrees to pay all User Charges incurred under Customer Billing, as well as any applicable Services Fees, in accordance with the terms and conditions of this Agreement. Subject to Customer’s compliance with this Agreement, L2W agrees to use commercially reasonable efforts to provide the L2W Service and Customer Billing to Customer and the Customer Users as set forth herein.

    2.2 L2W Policies L2W current policies and practices regarding the safety of all users of the L2W Service are available at /faqs. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE L2W SERVICE IS A TECHNOLOGY PLATFORM THAT ENABLES ACCESS TO REQUEST ON-DEMAND CARWASH SERVICE PROVIDED BY INDEPENDENT CARWASH PERSON OR COMPANY. L2W IS NOT A CARWASH SERVICE PROVIDER. L2W DOES NOT GUARANTEE AVAILABILITY OF CAR WASH SERVICE, ON-TIME SERVICE FINISHED, OR ANY OTHER SERVICES LEVELS RELATED TO INDEPENDENT CAR WASH SERVICE PROVIDERS THAT MAY BE OBTAINED VIA THE L2W SERVICE.

    2.3 Active Account Required (a) Customer acknowledges and agrees that before an individual authorized by Customer (“Proposed User”) can employ Customer Billing on the L2W Service pursuant to this Agreement, such Proposed User must (i) install or access the L2W App on a compatible mobile device, (ii) register for and maintain during the Term an active personal user account for the L2W Service, which registration requires the entry of certain Proposed User personally identifiable information and a personal credit card number, and (iii) confirm the mobile number provided during the registration process (“Active Account”). L2W’s collection and use of any personally identifiable information and credit card information to establish an Active Account shall be as set forth on the L2W Privacy Policy, available at /faqs, as may be updated by L2W from time to time (b) Customer acknowledges that certain Proposed Users may be suspended or banned from use of the L2W Service due to future or past violations of the End User Terms (“Violations”), and that L2W shall have no obligation or liability related to a Proposed User that is unable to obtain or maintain an Active Account for the purposes of Customer Billing hereunder due to Violations.

    2.4 User Account Linking (a) To enable Customer Billing for a Proposed User with an Active Account, Customer must provide L2W with (i) such Active Account holder’s full name, (ii) the Active Account holder’s email address on the top level domain of Customer (e.g., asmith@customer.com), and (iii) other identifying information about the Active Account holder as reasonably requested by L2W (“Linking Data”). L2W will use the Linking Data provided by Customer for the purpose of (x) authenticating the identified Active Account holder and linking such Active Account with the Customer Billing option to establish the Active Account holder as a Customer User, and (y) verifying the Customer Billing status of such Customer User from time to time during the Term. All Proposed Users invited to enable Customer Billing will receive an email to the email address in the Linking Data with instructions for linking their individual Active Account with Customer’s account for Customer Billing. Upon the linking of Customer Billing to an Active Account, such Customer User shall be provided the option, on a carwash by carwash basis, to apply User Charges to either (A) such Customer User’s personal credit card or (B) the Customer account via the Customer Billing option. (b) Customer acknowledges that the verification and linking described in Section 2.4(a) will require L2W to contact each such Proposed User using the Linking Data, and Customer agrees to inform, and get all necessary consents from, each Proposed User for L2W to contact such Proposed User for the purpose of implementing the Customer Billing option in the applicable Active Account. Customer shall ensure that Linking Data provided to L2W is accurate and complete, and L2W shall not be liable to Customer, a Customer User, a Proposed User or any other party with respect to inaccurate or incomplete Linking Data supplied by Customer. (c) A Customer User’s personal account may be unlinked from Customer’s account and the Customer Billing option at any time by (i) Customer unlinking such Customer User through the Dashboard, or (ii) the Customer User deleting the Customer Billing option from the Active Account.

    2.5 Responsibility for User Activity Customer agrees that (a) Customer is responsible for all User Charges incurred by Customer Users on a then-current authorized Customer User list via the Customer Billing option, regardless of whether such User Charge was authorized between Customer User and Customer and (b) User Charges may be subject to price changes at any time, including without limitation, occasional increases known as “surge pricing” during periods of high demand as further described in the End User Terms. Further, Customer agrees that L2W shall not be responsible for User Charges incurred by a Customer User after Customer has attempted removal of such Customer User from the Customer Billing option to the extent Customer provides incomplete or inaccurate Customer User removal information via the Dashboard. Finally, as between Customer and L2W, Customer shall be responsible for the User Charges incurred due to fraudulent or other unpermitted activity on the part of Customer User’s use of Customer Billing for the L2W Service. Customer shall notify L2W promptly upon discovery of fraudulent or unpermitted activity occurring under Customer’s account.

    2.6 Restrictions Customer agrees to, and to cause all Customer Users to, use the L2W Service and L2W App solely as set forth in this Agreement and the End User Terms; provided, however, that in the event of a conflict between this Agreement and the End User terms with respect to Customer or any authorized Customer User employing Customer Billing with the L2W Service, the terms of this Agreement shall control. L2W reserves the right to suspend participation in Customer Billing to Customer and/or any Customer Users for violations of this Agreement or the End User Terms. In the event that a Customer User’s Active Account is suspended or terminated pursuant to the End User Terms, such Customer User’s access to Customer Billing shall also be suspended. Customer shall not, and shall not authorize others to, (a) decompile, disassemble, reverse engineer or otherwise attempt to derive the source code or underlying technology, methodologies or algorithms of the L2W Service or L2W App, except to the extent allowed by applicable law, (b) sublicense, lease, rent, sell, give, or otherwise transfer or provide the L2W Service or L2W App to any unaffiliated third party, (c) upcharge, increase or otherwise modify the User Charges as calculated through the L2W App for any usage of the L2W Service or (d) impose any additional fees or charges on a Customer User related to use of the L2W Service. L2W reserves all rights not expressly granted to Customer or Customer Users under this Agreement.

    3. Account Administration
    3.1 Customer Dashboard Customer shall be provided with access to L2W’s browser-based online dashboard for “L2W for Business” customers (“Dashboard”).L2W’s primary contact with Customer shall be by way of Customer’s administrator set forth on the Cover Sheet (“Administrator”). L2W will inform the Administrator of Dashboard login credentials. The Dashboard will enable Customer to (a) view a current list of all Proposed Users who have been invited to, and Customer Users who have linked to, Customer Billing, (b) provide additional Linking Data to invite additional Proposed Users, (c) revoke any Customer User’s access to Customer Billing, (d) prepare and review activity reports of Customer Users using Customer Billing, (e) disable all current Customer Users of Customer Billing, (f) manage and update the Customer Card on file, (g) review and manage payment invoices, as applicable, (h) settle outstanding balances on the Customer account, and (i) view current, appoint new, and remove Administrators. L2W reserves the right to add, remove and update features and functionality of the Dashboard at any time.

    3.2 Administration Customer may appoint additional administrators at its discretion, and L2W will cooperate with Customer to inform new administrators of Dashboard login credentials. Customer agrees to (a) maintain all Dashboard login credentials in confidence, (b) only permit the lead Administrator and Customer’s other authorized administrators to access the Dashboard, and (c) update all information of the lead Administrator and other authorized administrators to ensure that it is current, accurate, and complete. Customer shall be responsible for all activity that occurs under its Dashboard login credentials.

    3.3 Customer User Updates It is Customer’s sole responsibility to keep and maintain an accurate list of current authorized Customer Users entitled to access Customer Billing via the Dashboard. L2W may review the current list of Customer Users from time to time via the Dashboard to maintain and support the L2W App and L2W Service and ensure compliance with this Agreement.

    4. Fees and Payments
    4.1 Fees In consideration of L2W’s provision of the L2W Services and Customer Billing as set forth herein, Customer shall pay to L2W all User Charges and any applicable Services Fees L2W may charge for certain functionality and features (collectively, the “Fees”) as set forth below.

    4.2 Payment Terms Subject to terms and conditions determined by L2W in its sole discretion, Customer may qualify to receive monthly invoices (each, an “Invoice”) for Fees incurred by Customer Users utilizing Customer Billing during the preceding month (“Monthly Billing”). If Customer qualifies for, and elects to participate in, Monthly Billing through the Dashboard, Fees shall be billed to Customer monthly as set forth in an applicable Invoice, and each such Invoice shall be payable in full by Customer within thirty (30) days of receipt of such Invoice. If Customer is not participating in Monthly Billing, L2W shall charge the Customer Card for Fees at the end of each Customer User’s carwash service utilizing Customer Billing. Unless otherwise indicated on a Customer User receipt, all Fees are exclusive of applicable taxes, and Customer agrees to be responsible for the payment of any such taxes assessed on Fees, including, but not limited to, all sales, use, VAT or similar taxes, except for taxes based on L2W’s income. All payments shall be processed in the local currency applicable to the geography of the Customer User’s applicable carwash except in certain instances when L2W may process foreign transactions in United States dollars. All payments are nonrefundable except as may be expressly provided otherwise herein.

    4.3 Nonpayment L2W reserves the right to immediately charge the Customer Card in the event that any Invoice has not been paid as of the applicable due date. L2W reserves the right to immediately suspend Customer’s account and suspend any or all Customer Billing by all Customer Users in the event of any unpaid Fees by Customer due to past due Invoices (as applicable), an invalid credit Customer Card on the Customer account, or a rejected Customer Card transaction. L2W further reserves the right to pursue any and all remedies available to it under applicable law, including reporting Customer to applicable credit reporting agencies, in the event of any unpaid Fees hereunder. Reestablishing a Customer account after full payment of late Fees shall be at L2W’s sole discretion. All late payments shall bear interest at the greater of 1.5% per month or the maximum allowed by applicable law.

    5. Term and Termination
    5.1 Term This Agreement shall commence on the Effective Date and shall remain in effect until terminated as set forth herein (the “Term”).**

    5.2 Termination Either party may terminate this Agreement with or without cause upon five (5) days’ advance written notice to the other party. All outstanding payment obligations and Sections 4, 6, 7, 8 and 9 of these Terms shall survive the termination of this Agreement.

    6. Warranty and Disclaimer of Liability

    6.1 Mutual Warranties Each party represents and warrants that: (a) such party has the full right, power and authority to enter into this Agreement; and (b) such party’s acceptance of this Agreement, as well as such party’s performance of the obligations set forth in this Agreement, does not and will not violate any other agreement to which such party is a party.

    6.2 Customer Warranties Customer represents and warrants that: (a) Customer has all rights and permissions necessary to provide L2W with the Linking Data and any other information provided to L2W hereunder in connection with the L2W Service and Customer Billing; and (b) Customer has obtained legally-adequate consent from Proposed Users and Customer Users as necessary to provide L2W with any personally identifiable information in connection with the L2W Service and Customer Billing.

    6.3 Disclaimer of Warranties EXCEPT AS EXPRESSLY PROVIDED HEREIN, L2W PROVIDES THE L2W SERVICE AND L2W APP “AS IS” AND WITHOUT WARRANTY.L2W DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE L2W SERVICE AND L2W APP WILL MEET CUSTOMER’S REQUIREMENTS OR THAT THE OPERATION OF THE L2W SERVICE OR L2W APP WILL BE UNINTERRUPTED OR ERROR FREE. L2W HEREBY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO THIS AGREEMENT, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, (A) ANY IMPLIED OR STATUTORY WARRANTIES COVERING THE L2W SERVICE OR THE L2W APP, AND (B) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

    7. Limitations of Liability IN NO EVENT SHALL L2W OR CUSTOMER BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT, PUNITIVE OR OTHER SIMILAR DAMAGES ARISING UNDER THIS AGREEMENT, WHETHER BY BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY, EVEN IF L2W OR CUSTOMER (OR THEIR AGENTS) HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    8. Proprietary Rights
    8.2 Ownership L2W and its affiliates are and shall remain the owners of all right, title and interest in and to the L2W Service and L2W App, including any updates, enhancements and new versions thereof, and all related documentation and materials provided or available to Customer or any Proposed User or Customer User in connection with this Agreement.

    9. General Conditions
    9.1 Governing Law This Agreement shall in all respects be interpreted, construed in accordance with, and governed by the internal laws of the State of Texas, without regard to its principles regarding conflict of laws. In the event of any litigation between the parties related to this Agreement, the parties agree to submit to personal and exclusive jurisdiction for such action in the State Courts for the County of Houston, Texas.

    9.2 Notices Any notice required or permitted to be delivered to Customer by this Agreement shall be posted to the Customer’s Dashboard. Any notice required or permitted to be delivered to L2W by this Agreement shall be submitted via glenn.taylor@link2wash.com

    9.3 Force Majeure Nonperformance of either party under this Agreement shall be excused to the extent and during the period that performance is rendered impossible by strike, fire, flood, earthquakes, governmental acts or orders or restrictions, failure of suppliers, or contractors, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence of the non-performing party.

    9.4 Severability If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

    9.5 Assignment This Agreement is not transferable and may not be assigned by Customer, in whole or in part, without the prior written consent of L2W, provided that Customer may assign this Agreement without such consent, but with notice to L2W, in connection with a merger or a sale of all of the equity or assets of Customer. Subject to the foregoing, this Agreement shall be binding upon all successors and assigns of a party.

    9.6 Attorney’s Fees In any litigation between the parties, the prevailing party shall be entitled to reasonable attorney fees and all costs of proceedings incurred in enforcing this Agreement.

    9.7 Headings Section headings are for convenience only and shall not be considered in the interpretation of this Agreement.

    9.8 Independent Contractor L2W and Customer are and shall remain independent contractors. Neither party is the representative or agent of the other and neither party shall have any power to assume any obligations on behalf of the other. Customer hereby represents that the individual clicking to accept this Agreement is authorized by Company to bind, and does hereby bind, Company to the terms hereof.

    L2W T-MEMBER PRIVACY STATEMENT (U.S.)

    Effective Date: July 15th 2015 L2W collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. For persons residing in the United States, the Services are provided by Lavaggio Auto, LLC and its U.S. affiliates (hereinafter “L2W” or “we”).

    Scope and Application This U.S. L2W T-Member Privacy Statement (“Statement”) applies to L2W T-member, couriers, partner L2W Partners companies, and any other persons that use the L2W platform under license (collectively “L2W Partner,” or individually “you”) and reside in the United States. This Statement does not apply to L2W T-Members who reside outside the United States. The Statement also does not apply to persons (e.g. customers) who use our app or Services to request car wash service (“Users''). If you interact with the Services as both a User and a L2W T-Member, the respective privacy statements apply to your different interactions.

    Collection of Information L2W may collect personal information from or about you when you create an account for, and use, the L2W Services, including location data, which information may be stored, processed, and/or accessed by L2W, as well as its service providers, for business purposes, including for marketing, lead generation, service development and improvement, analytics, industry and market research, and such other purposes consistent with L2W’s and its Affiliates’ legitimate business needs. By submitting information to L2W during the account creation process and/or by using the Services, you consent to such collection and use of personal data.

    Disclosure of L2W T-Member Information to Third Parties Subject to all applicable laws, L2W may provide to a third party any information (including personal data and any L2W Data) about L2W T-Member provided hereunder if: (a) there is a complaint, dispute or conflict, including an accident, relating to a L2W T-Member; (b) it is necessary to enforce the terms of the L2W T-Member agreement; (c) it is required, in L2W’s sole discretion, by applicable law, regulation, ordinance, license, or operating agreement; (d) it is necessary, in L2W’s sole discretion, to protect the safety, rights, property, or security of L2W, the L2W Services, or any third party; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity which L2W, in its sole discretion, considers to be, or to pose a risk of being, illegal, unethical, or legally actionable.

    Location-Based Services Consent You hereby expressly consent to L2W’s use of location-based services and expressly waive and release L2W from any and all liability, claims, causes of action or damages arising from your use of the L2W Services, or in any way relating to the use of the precise location and other

    Terms and Conditions

    1. Contractual Relationship These Terms of Use ("Terms") govern the access or use by you, an individual, from within the United States and its territories and possessions of applications, websites, content, products, and services (the "Services") made available in the United States and its territories and possessions by Lavaggio Auto LLC and its subsidiaries and affiliates (collectively, "L2W"). PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. In these Terms, the words "including" and "include" mean "including, but not limited to."

    Your access and use of the Services constitute your agreement to be bound by these Terms, which establishes a contractual relationship between you and L2W. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. L2W may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason. Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in region-specific disclosures (e.g., a particular city webpage on link2wash.com) or in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services. L2W may amend the Terms related to the Services from time to time. Amendments will be effective upon L2W´s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended. Our collection and use of personal information in connection with the Services is as provided in L2W´s Privacy Policy located at www.link2wash.com/legal/privacy.

    2. The Services The Services constitute a technology platform that enables users of L2W´s mobile applications or websites provided as part of the Services (each, an "Application") to arrange and schedule car wash and/or logistics services with third party providers of such services, including independent third party car wash providers and third party logistics providers under agreement with L2W or certain of L2W´s affiliates ("Third Party Providers"). Unless otherwise agreed by L2W in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use.

    License. Subject to your compliance with these Terms, L2W grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by L2W and L2W´s licensors.

    Restrictions. You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by L2W; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.

    Provision of the Services. You acknowledge that portions of the Services may be made available under L2W´s various brands or request options associated with car wash companies’ services. You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain of L2W´s subsidiaries and affiliates; or (ii) independent Third-Party Providers.

    Third Party Services and Content. The Services may be made available or accessed in connection with third party services and content (including advertising) that L2W does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third-party services and content. L2W does not endorse such third-party services and content and in no event shall L2W be responsible or liable for any products or services of such third-party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third-party beneficiary's terms of service.

    Ownership. The Services and all rights therein are and shall remain L2W´s property or the property of L2W´s licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner L2W´s company names, logos, product and service names, trademarks or services marks or those of L2W´s licensors.

    3. Your Use of the Services User Accounts. In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to L2W certain personal information, such as your name, address, mobile phone number, e-mail address, car's plate number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or L2W’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by L2W in writing, you may only possess one Account.

    User Requirements and Conduct. The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive car wash services from Third-party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. You will not in your use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third-Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

    Text Messaging. By creating an Account, you agree that the Services may send you informational text (SMS) messages as part of the normal business operation of your use of the Services. You may opt-out of receiving text (SMS) messages from L2W at any time by texting the word STOP to (832)2129719 from the mobile device receiving the messages. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.

    Promotional Codes. L2W may, in L2W´s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services and/or a Third Party Provider's services, subject to any additional terms that L2W establishes on a per promotional code basis ("Promo Codes"). You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by L2W; (iii) may be disabled by L2W at any time for any reason without liability to L2W; (iv) may only be used pursuant to the specific terms that L2W establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. L2W reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that L2W determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

    User Provided Content. L2W may, in L2W´s sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to L2W through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to L2W, you grant L2W a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and L2W’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity. You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant L2W the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor L2W’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by L2W in its sole discretion, whether or not such material may be protected by law L2W may, but shall not be obligated to, review, monitor, or remove User Content, at L2W’s sole discretion and at any time and for any reason, without notice to you.

    Network Access and Devices. You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. L2W does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

    4. Payment You understand that use of the Services may result in charges to you for the services or goods you receive from a Third-Party Provider ("Charges"). After you have received services or goods obtained through your use of the Service, L2W will facilitate your payment of the applicable Charges on behalf of the Third-Party Provider, as such Third-Party Provider's limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third-Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by L2W. You retain the right to request lower Charges from a Third-Party Provider for services or goods received by you from such Third-Party Provider at the time you receive such services or goods. L2W will respond accordingly to any request from a Third-Party Provider to modify the Charges for a particular service or good. All Charges are due immediately and payment will be facilitated by L2W using the preferred payment method designated in your Account, after which L2W will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that L2W may, as the Third Party Provider's limited payment collection agent, use a secondary payment method in your Account, if available. As between you and L2W, L2W reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in L2W´s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. L2W will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. L2W may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Third-Party Provider at any time prior to such Third Party Provider's arrival, in which case you may be charged a cancellation fee. This payment structure is intended to fully compensate the Third-Party Provider for the services or goods provided. L2W does not designate any portion of your payment as a tip or gratuity to the Third-Party Provider. Any representation by L2W (on L2W’s website, in the Application, or in L2W’s marketing materials) to the effect that tipping is "voluntary," "not required," and/or "included" in the payments you make for services or goods provided is not intended to suggest that L2W provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third-Party Provider.

    5. Disclaimers; Limitation of Liability; Indemnity. DISCLAIMER. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." L2W DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, L2W MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. L2W DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD-PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

    LIMITATION OF LIABILITY. L2W SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF L2W HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. L2W SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF L2W HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. L2W SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND L2W’s REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY CAR WASH PROVIDERS PROVIDING CAR WASH SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER CAR WASHING SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL L2W’s TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500). L2W’s SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE CAR WASH SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT L2W HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY CAR WASH SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

    Indemnity. You agree to indemnify and hold L2W and its officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) L2W’s use of your User Content; or (iv) your violation of the rights of any third-party, including Third Party Providers.

    6. Dispute Resolution Arbitration. You agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services (collectively, "Disputes") will be settled by binding arbitration between you and L2W , except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and L2W are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and L2W otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Dispute Resolution" section will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of these Terms.

    Arbitration Rules and Governing Law. The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution" section. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

    Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration at www.adr.org/aaa/ShowPDF?doc=ADRSTG_004175 and a separate form for California residents at www.adr.org/aaa/ShowPDF?doc=ADRSTG_015822.) The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Texas and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.

    Arbitration Location and Procedure. Unless you and L2W otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $2,000, then the arbitration will be conducted solely on the basis of documents you and L2W submit to the arbitrator, unless you request a hearing, or the arbitrator determines that a hearing is necessary. If your claim exceeds $2,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

    Arbitrator's Decision. The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's award damages must be consistent with the terms of the "Limitation of Liability" section above as to the types and the amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. If you prevail in arbitration you will be entitled to an award of attorneys' fees and expenses, to the extent provided under applicable law. L2W will not seek, and hereby waives all rights L2W may have under applicable law to recover, attorneys' fees and expenses if L2W prevail in arbitration.

    Fees. Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $2,000, L2W will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).

    Changes. Notwithstanding the provisions of the modification-related provisions above, if L2W changes this "Dispute Resolution" section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by providing L2W written notice of such rejection by mail or hand delivery to: Lavaggio Auto LLC, Attn: Dispute Resolutions, 1734 Pepper Hill Ln, Sugar Land, Tx, 77479. U.S, or by email from the email address associated with your Account to: glenn.taylor@link2wash.com.com within 30 days of the date such change became effective, as indicated in the "Last update" date above. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will arbitrate any Dispute between you and L2W in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

    7. Other Provisions Choice of Law. These Terms are governed by and construed in accordance with the laws of the State of Texas, U.S.A., without giving effect to any conflict of law principles, except as may be otherwise provided in supplemental terms applicable to your region.

    Claims of Copyright Infringement. Claims of copyright infringement should be sent to L2W’s designated agent. Please visit L2W’s web page at http://www.link2wash.com/legal/usa/copyright for the designated address and additional information.

    Notice. L2W may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to L2W, with such notice deemed given when received by L2W, at any time by first class mail or pre-paid post to Lavaggio Auto LLC, Attn: User Notices - Legal, 1734 Pepper Hill Ln, Sugar land, Tx, 77479 U.S.

    General. You may not assign these Terms without L2W´s prior written approval. L2W may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of L2W´s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, L2W or any Third-Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. L2W´s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by L2W in writing.

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